Help users send USDC when they’re short on ETH.
Link to Stranded Rescue from your help center when a user can’t send USDC on Ethereum. They can check their wallet for free and see the fee before approving a transfer.
See what users doSend customers to the right guide
- Wallet says there’s not enough gas — help the customer check their ETH balance and the fee estimate.
- Customer has a transaction hash — check whether it’s pending, failed, or confirmed before advising them to retry.
- Customer can’t find their USDC — confirm the network, recipient, and token contract before troubleshooting the balance.
A rescue requires signatures from the wallet holding the funds. For a missing exchange deposit, start with the exchange’s deposit history and support process.
Suggested support reply
If your USDC is on Ethereum Mainnet and your wallet is short on ETH, you can check your balance for free at https://stranded-rescue.com/tools/usdc-balance-checker. Use the public address of the wallet holding the USDC. If it qualifies for rescue, you can review the fee before signing. Keep your recovery phrase and private key private.